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Home · Solution · Customer support and sales calls
Solution

Customer support and sales calls

See the customer's screen and solve the problem together. The next customer doesn't barge into the middle of the call.

Customer support and sales calls

Asking "what does it say now?" over the phone

Most support calls are spent guessing what's on the customer's screen. "Is there a button at the top left?" "Which top left?" A twenty-minute call that screen sharing would have ended in three.

How we solve it

Here's how it works in Orbimeet

Let the customer share their screen

No app download needed. They click the link, share their screen, and you see the problem with your own eyes.

Screen sharing

A queue with the waiting room

The next customer waits in the waiting room. You admit them when you've finished with the previous one. Nobody drops into the middle of a call.

Waiting room

Lock the meeting

You lock the room once the call has started. The wrong person can't get in with an old link.

Meeting lock

Pull in a teammate

For a problem you can't crack, bring someone from the technical team into the room. Make them a co-host and they can handle the customer too.

Ortak sahip

Hide your background

If you work from home, blur the background or put a corporate image behind you. The customer sees you, not your room.

Backgrounds
Step by step

How a support call goes

Send the customer a link

A single link in reply to the support request. If you'd rather book a time, send a calendar invite as well.

Greet them in the waiting room

The customer arrives and you let them in when you're ready.

See their screen

The customer shares their screen and you see the problem together.

Explain by showing

You share your own screen in turn and show them how it should be.

Document it with a recording

If needed you record the call and capture the solution.

Recommended plan
Enterprise

With unlimited permanent rooms you can give every support agent their own room. Your branding is on too — the customer sees your company.

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Frequently asked questions

Common questions

Can I remotely control the customer's screen?

No. You see the screen but can't take over the mouse. Remote control needs a separate tool; Orbimeet doesn't do it.

Can I talk to several customers at once?

Not in the same room. But on the Enterprise plan you can open unlimited rooms, give each customer their own and go through them in turn.

Does the customer have to turn their camera on?

No. They can join with the camera off and talk by audio only. Screen sharing doesn't need a camera.

Is recording a problem for data protection compliance?

If you download the recording only to your own computer the data stays with you and touches no server. If you choose to upload it to the cloud we store it behind an encrypted link. Either way, telling the customer you're recording and obtaining their consent is your responsibility.

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Trying it is the fastest way

Start a meeting without an account and send the link to whoever you like. It takes two minutes.